Terms and conditions of sale

La conciergerie de Marrakech / Terms and conditions of sale

Literal reproduction of articles R.211-3 to R.211-11 of the Tourism Code, in accordance with article R.211-12 of the Tourism Code.

Article R.211-3:
Subject to the exclusions provided for in the third and fourth paragraph of Article L. 211-7, any offer or sale of travel or holiday services shall give rise to the delivery of appropriate documents that comply with the rules defined in this section. In the case of the sale of air transport tickets or tickets on a regular line not accompanied by services related to such transport, the seller issues to the buyer one or more tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transportation on demand, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not remove the seller from the obligations that are made to him by the regulatory provisions of this section.

Article R.211-3-1:
The exchange of pre-contractual information or the provision of contractual conditions is made in writing. They can be done electronically under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the civil code. Mention shall be made of the name or business name and the address of the seller as well as the indication of his registration in the register provided for in Article L. 141-3 or, where appropriate, the name, address and address. indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2.

Article R.211-4:
Prior to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other elements of services provided during the trip or stay such as:
1 ° the destination, means, characteristics and categories of transport used;
2 ° The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country;
3 ° The proposed catering services;
4 ° The description of the itinerary when it is a circuit;
5 ° The administrative and health formalities to be performed by nationals or nationals of another Member State of the European Union or of a State Party to the Agreement on the European Economic Area in the event, in particular, of crossing borders and their completion times; 6 ° Visits, excursions and other services included in the package or possibly available with a supplement of price
7 ° The minimum or maximum size of the group allowing the realization of the trip or the stay and, if the realization of the journey or the stay is subordinated to a minimum number of participants, the deadline of information of the consumer in the event of cancellation travel or stay; this date can not be fixed less than twenty-one days before departure;
8 ° the amount or percentage of the price to be paid as an advance payment at the conclusion of the contract and the payment schedule of the balance;
9 ° The terms of revision of prices as provided for in the contract pursuant to Article R. 211-8;
10 ° Conditions of cancellation of a contractual nature;
11 ° The cancellation conditions defined in articles R. 211-9, R. 211-10 and R. 211-11;
12 ° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, in particular repatriation costs in the event of an accident or accident. disease ;
13 ° When the contract includes air transport services, the information, for each section of flight, provided for in Articles R. 211-15 to R. 211-18.

Article R.211-5:
The prior information given to the consumer commits the seller, unless in this the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on which element. In any case, changes made to the prior information must be communicated to the consumer before the conclusion of the contract.

Article R.211-6:
The contract between the seller and the buyer must be in writing, in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:
1 ° The name and address of the seller, its guarantor and insurer and the name and address of the organizer;
2 ° The destination or destinations of the trip and, in the case of a split stay, the

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