Privacy policy GDPR

La conciergerie de Marrakech / Privacy policy GDPR

Welcome to the website of La Conciergerie of Marrakech, hereinafter referred to as “the Site”, whose contact details are present within the “legal notices”.

The Marrakech Conciergerie attaches great importance to the protection of personal data. The purpose of this is to keep you informed of the information we collect about you and how we use it. As the site’s Privacy Policy is subject to change, we recommend that you refer to it regularly. By using our Site, you agree to the terms and conditions set out in this Site Privacy Policy as detailed and described below. If you do not agree to these terms, please do not use the Site.

Depending on how you use our Site, we may collect and store various types of information about you. We collect personal data via three sections:
– through this Site and its contact form
– when you contact us directly by phone

The data collected is your name, your e-mail address and the message you send us when you provide it to us in order to obtain information about some of our services and establishments. In addition, when you contact us by phone, we can keep your phone number with your agreement.
Regarding the site, the personal data collected are your name, your first name, your phone number and your email address.

1 ° 1 Data collection
The collection and use of your personal data is part of the management of our commercial file. This includes the following purposes:
Customer management operations
Operations related to prospecting and commercial stimulus
The development of trade statistics
The transfer, rental or exchange of our files. When you contact us directly, the processing of your personal data is based on the legitimate interests we have in responding to people contacting us.
If you are an individual, the use, assignment and possible exchange of your personal data for the purpose of commercial prospecting, are based on your free, informed and explicit consent. Consent can be withdrawn without charge by contacting La Conciergerie de Marrakech.
If you are a professional, the use, transfer and possible exchange of your personal data for commercial prospecting purposes, are based on the legitimate interest that we have to implement a commercial prospection between professional actors. The personal data collected are only transmitted to the persons authorized by La Conciergerie of Marrakesh as part of the processing of orders and logistics. These people are those who, by their function or mission, are legitimate to be given your data to manage your relationship with La Conciergerie Marrakech.

1 ° 2 Data retention period
Your personal data are kept for the time of your relations with La Conciergerie of Marrakech. In accordance with the regulations in force, your data will be kept for a maximum of 3 years from the last contact between you and La Conciergerie of Marrakech. Once this time has passed, your data will be deleted or archived in accordance with the applicable legal rules.

2 ° 1 Data collection
We also collect information about your computer’s browser, including your computer’s IP address, geographic location, browser type, operating system, and web pages you visit. If you access our Site from a mobile phone or other device, we may collect a unique identifier contained in this device. This information allows us to display or format relevant content and services for this device.

2 ° 2 Data retention period
These data will be kept for a maximum of 3 months.

As part of your browsing on our Site, we may collect anonymous information about your location and how you view and use our Site. We will use this information to improve the operation and usability of the Site and to track traffic on the Site.

We are likely to share your information with other partner entities of La Conciergerie of Marrakech in order to provide you with the information and services you request from us, to improve our services, as well as to allow them to contact you for prospecting purposes. commercial.
If you are an individual, this data transmission is subject to your free, informed and explicit consent.
If you are a professional, you can oppose this sharing. We will not share your information with third parties without your consent, except in the context of a legitimate interest or to ensure compliance with a legal obligation.

We are committed to ensuring the security of your personal data. We take technical and organizational security measures to prevent the loss, modification or unauthorized access to your personal data.

You have the following rights under the Data Protection Regulations: – Right of access: you can request a copy of your personal data processed by La Conciergerie de Marrakech
– Right of rectification: if you think that your personal data are inaccurate or incomplete, you have the right to ask for their correction, update or modification
– Right to the cancellation: you can, under certain conditions, ask for erasing your data, for example when you think that your personal data are no longer necessary
– Right to object: you can object to the processing of your personal data for reasons related to your particular situation
– to the limitation of the treatment: you can request the limitation of the treatment of your personal data
if you dispute the accuracy of your personal data
if the processing is illegal but you object to its cancellation if you think that the Company no longer needs your personal data but you are still necessary for the recognition, exercise or defense of rights in court or (iv) if you objected to their treatment during the processing period of your objection;
– Right to portability of data: you can request the sending of your personal data, in a structured format, commonly used and readable by machine in order to transmit them to another controller when
the treatment is based on your consent or is necessary for the execution of the contract between La Conciergerie of Marrakech and you
the treatment is performed using automated processes
– Right to withdraw your consent at any time: when the treatment is based on your consent, you can withdraw it at any time without affecting the lawfulness of the treatment
– Right to give post-mortem directives: you have the right to set guidelines for the storage, erasure and communication of your personal data after your death. If you wish to exercise any of the rights described above, or if you have a question about the use of your personal data, please contact us by email using the following address: We also inform you that, if necessary, you can lodge a complaint with the National Commission for Data Processing and Freedoms.

What is a cookie ?
A cookie is a small text file placed on your computer when visiting a site. They aim to collect information about your browsing sites and send you personalized services. In your computer cookies are managed by your internet browser (Internet explorer, Firefox, Safari, Chrome …). You can use your browser settings to manage your cookie preferences, but please note that some features of the Site may not be available or may not work as efficiently.
The Marrakech Conciergerie does not personally identify visitors and does not use cookies to contact you.
The Marrakech Conciergerie is committed to respecting your privacy at all times.
What are the cookies used on the site?
The site uses the following cookies:
The site uses the Google Analytics tool to collect anonymous statistics on the use of the site by the Internet users (for example: the pages consulted, the number of visitors, browsers used, …) By browsing our site, a Google Analytics cookie is deposited on your computer.
Accept or refuse cookies
You can disable cookies by following the instructions as follows:
For Mozilla Firefox: redirectlocale = en & redirectslug = enable-disable-cookies
For Microsoft Internet Explorer: cookiesFor Chrome: https: //
For Safari:
For Edge: https: // privacy. you have questions or concerns about how we use your personal information, do not hesitate to contact us as indicated above .